Cancellation and Return Policy

Effective Date: 29-05-2024

Thank you for shopping with MINA GOODIES FOR GENERAL TRADING (“Mina Goodies,” “we,” “our,” or “us”). Please read this cancellation and return policy carefully before placing an order. By placing an order through our website https://minagoodies.com/ (the “Website”), you agree to be bound by the terms of this policy.

Cancellation Policy

All Sales Are Final

All sales made through the Website are final. We do not offer cancellations for any reason once an order has been placed.

Return and Exchange Policy

Eligibility for Returns and Exchanges

We only offer returns or exchanges if the product delivered was incorrect or damaged from our side. If you receive an incorrect or damaged product, please follow the steps below to initiate a return or exchange.

Steps to Initiate a Return or Exchange

1. Photograph the Issue: once you receive the order and notice that the product delivered is incorrect or damaged, take a clear photo of the issue.
2. Contact Us: Contact us immediately via our contact page at https://minagoodies.com/contact-us/ or via email at support@minagoodies.com with the photo and a description of the issue.
3. Keep the Product in Original Packaging: Ensure that the product is kept in its original packaging, including any boxes, labels, and accessories that came with the product.

Return and Exchange Process

Once we receive your notification and the photo of the incorrect or damaged product, we will review your request and contact you to arrange the return or exchange. If your request is approved:

• Return: We will provide you with instructions on how to return the product to us. We will cover the return shipping costs.
• Exchange: We will arrange for a replacement product to be sent to you at no additional cost.

Non-Eligible Items

Products that are not incorrect or not damaged due to a mistake or negligence from our end are not eligible for return or exchange.

Contact Us

If you have any questions, concerns, or requests regarding this cancellation and return policy, please contact us at https://minagoodies.com/contact-us/