Refund Policy
Effective Date: 29-05-2024
Thank you for shopping with MINA GOODIES FOR GENERAL TRADING (“Mina Goodies,” “we,” “our,” or “us”). Please read this refund policy carefully before placing an order. By placing an order through our website https://minagoodies.com/ (the “Website”), you agree to be bound by the terms of this policy.
No Refunds
All sales made through the Website are final.
Refunds
Refunds are only issued if a replacement product is not available. If a refund is necessary, it will be processed to the original payment method used for the purchase.
Exchange Policy
We only offer exchanges if the product delivered was incorrect or damaged from our side. If you receive an incorrect or damaged product, please follow the steps below to initiate an exchange.
Steps to Initiate an Exchange
- Photograph the Issue: once you receive the order and notice that the product delivered is incorrect or damaged, take a clear photo of the issue.
- Contact Us: Contact us immediately via our contact page at https://minagoodies.com/contact-us/ or via email at contact@minagoodies.com with the photo and a description of the issue.
- Keep the Product in Original Packaging: Ensure that the product is kept in its original packaging, including any boxes, labels, and accessories that came with the product.
Exchange Process
Once we receive your notification and the photo of the incorrect or damaged product, we will review your request and contact you to arrange the exchange. If your request is approved:
- Exchange: We will arrange for a replacement product to be sent to you at no additional cost. We will cover the shipping costs for the return of the incorrect or damaged product and the shipment of the replacement product.
Non-Eligible Items
Products that are not incorrect or not damaged due to a mistake or negligence from our end are not eligible for exchange.
Contact Us
If you have any questions, concerns, or requests regarding this refund policy, please contact us at https://minagoodies.com/contact-us/.